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General Information

Enter a question in the search box, browse questions by topic or read the most popular questions below.

Why do you charge an administration fee?

If you want to make a change to your insurance over the phone, we will charge a £15 admin fee inclusive of insurance premium tax, to cover the costs associated with this.  

You won’t be charged an admin fee if you get in touch using our online forms. You can also make changes to your insurance by emailing help@allianz.co.uk or through web chat. These can all be found on our website.

Please note if you purchased your Allianz car policy before 16th June 2015 and your Allianz home policy before 15th September 2015, administration charges will not be charged.

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