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General Information

Enter a question in the search box, browse questions by topic or read the most popular questions below.

How long does it take to settle a claim?

It depends on the type of claim and how badly something is damaged.

We work hard to make sure we settle all of our claims as quickly and efficiently as we can. And we try to make it as easy as possible for you.

If you'd like an update on your claim, try web chat or give us a call on:
• 0344 893 9608 for home insurance
• 0344 893 9606 for car insurance.

We're open 8am–9pm Monday to Friday, and 9am–5pm on Saturday.

When you get in touch, please have your claims reference number to hand so we can find all the details quickly for you.

> How to make a home claim

> How to make a car claim

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