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What number do I call to make a claim and what will you need from me?
To claim on your home insurance, you can call us on 0344 893 9608.
To claim on your car insurance, you can call us on 0344 893 9606.
We're open 8am – 6pm Monday to Friday, and 9am – 1pm on Saturday.
We'll need this information:
• your policy number
• the date of the accident, loss, theft or other event you're claiming for
• details of the damage or a description of what you've lost
• a crime or incident number from the police, if you have one
• any other relevant information.
Whether you're claiming on your car or home insurance, we'll keep you up to date and take care of everything for you as quick as we can.
> Find out more about making a claim
We want to make claiming easy. To save you time on the phone, you can start your claim online and upload documents at the same time. We'll then call you back to check the details to get things started for you.
Or you can download our handy claim app, you can store everything from receipts to phone numbers, and upload photos of any damage.